Effective Date: April 25th, 2026

At Good Luck Wellness, customer satisfaction is important to us. This Return & Refund Policy outlines the terms applicable to purchases made through https://bulkglwellness.com (the “Site”).

This website is owned and operated by Bulk GL Wellness LLC (“Company,” “we,” “our,” or

“us”).

1.   General Policy

Due to the nature of wellness, supplement, skincare, and personal care products, all sales are generally considered final.

However, we may review refund or replacement requests on a case-by-case basis for:

• Damaged products
• Defective products
• Incorrect items received
• Missing items

2.   Refund Eligibility

To be eligible for a refund or replacement:

• You must contact us within 7 days of delivery.
• The item must be unused or substantially unused.
• Proof of purchase must be provided.
• Photographs of damaged or incorrect items may be required.

We reserve the right to deny refund requests that do not meet these conditions.

3.   Non-Returnable Items

The following items are not eligible for return or refund:

• Opened supplements
• Used skincare or personal care products
• Gift cards
• Clearance or final sale items
• Products damaged due to misuse or improper storage

4.   Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us at support@bulkglwellness.com within 7 days of delivery.

Please include:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

Once reviewed, we may provide:

• A replacement product
• Store credit
• A partial or full refund

5.   Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

Original shipping charges are non-refundable unless the error was caused by us.

6.   Chargebacks

Customers agree to contact us first to resolve any issues before initiating a chargeback with their bank or payment provider.

Fraudulent or abusive chargeback activity may result in refusal of future service.

7.   Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has entered fulfillment or has shipped, it cannot be canceled.

8.   Subscription Orders (If Applicable)

For subscription-based products:

• Customers may cancel future recurring orders before the next billing cycle.
• Previously processed subscription orders are non-refundable once shipped.

9.   Lost or Stolen Packages

Bulk GL Wellness LLC is not responsible for packages marked as delivered by the carrier. If you believe your package was lost or stolen, please contact the shipping carrier directly.

We may assist on a case-by-case basis but do not guarantee refunds or replacements for delivered packages.

10.   Contact Information

For return or refund inquiries, please contact:

Bulk GL Wellness LLC

Email: support@bulkglwellness.com

Website: https://bulkglwellness.com/